Cut response time to seconds and never miss a lead. Our trained AI answers instantly and our human CX experts take over when empathy matters.
Trusted by 300+ brands. 20 years of CX experience. 95 % CSAT.
Delivering Top-Tier Support Since 2005
Advanced AI Chatbot
200+ In-house CX Experts
300+ Successful Clients
CSAT Score
First Response Time
Average Response Time
Uptime
Customer Interactions Handled
Smart AI meets seasoned CX professionals for seamless live support
Trained, embedded, reviewed and refined daily by our in-house CX experts.
AI chatbot setup and seamless website integration on website, Messenger, or Slack
Custom training using your brand’s tone, website content & sitemap data, FAQs, workflows and other data sources
Daily analysis, tuning and improvements by our staffed CX operations team
Proactive customer engagement and highly personalized responses in real-time, customized to each customer’s unique journey
Platform-agnostic integrations (Shopify, BigCommerce, WordPress, Magento, and more)
Monthly subscription. No commitments needed
Ideal for businesses looking to scale support while keeping costs lean.
We extract data from your website and brand assets to begin training your AI chatbot. In HITL+ plan, our in-house CX experts also start hands-on training immediately.
Your AI chatbot enters a controlled testing environment, interacting with QA teams. Meanwhile, our human CX team completes advanced training and readiness checks.
Your AI chatbot is fully trained and deployed. Human CX support is in sync. The chat widget is embedded on your website. Conversions, leads, and customer satisfaction begin flowing.
We conduct the first of many daily chatbot performance reviews and tuning sessions, led by our AI and CX experts. Continuous improvement begins here.
We turn every conversation into an opportunity for growth with our tried and tested hybrid AI-human approach.
We have smart human talent and diligent AI strategies to help you get more conversions and sales leads.
AI and human specialists transform visitors into valuable leads with proven conversation strategies.
AI resolves common issues on the spot and connects with human agents for complex technical assistance.
Enhance your app experience with our instant AI chatbot setup and real-time human assistance.
Streamline appointment scheduling with intelligent calendar coordination and seamless reschedule support.
Support your customers across multiple social media touchpoints with our consistent AI + human messaging service.
ZenConnex is known for turning live chat support service into the magic of productivity and results. We ensure your journey is smooth from the first automated reply to the last lead.
A powerful blend of sentiment analysis backed generative AI and trained in-house live chat professionals.
Instant response to customer enquiries with accurate, conversational AI support trained on your business.
Continuously refines chatbot responses through LLM-based HITL-oriented QA and training.
Supports global customers with real-time answers in multiple languages, without missing a beat.
Our human agents respond in under 19 seconds, with an average reply time of just 29 seconds.
Our team has successfully handled over 2.6 million customer conversations and counting.
Proactively engages visitors with smart messages that guide them to key chatbot actions.
Monitor chat performance by tracking lead captures, product sales, newsletter signups, etc.
Captures and uses key user data to personalize chats and trigger automated workflows.
Diligent first-contact resolution strategy backed by availability-based escalation protocols.
Validates and structures user input to streamline data capture and conversation logic.
Organizes users by behavior or attributes to deliver targeted chat experiences.
Launches interactive apps, forms, or tools right inside the chat experience.
Tailors your chat widget to match your website’s design and brand identity perfectly.
Connects with 1,000+ business apps, CRMs, helpdesks, and platforms seamlessly.
Instant lead and support alerts via email and text, routed by our AI, supervised by humans.
Real-time chat transcripts, insights, agent performance, customer data, all in one place.
Dedicated manager as your single touchpoint for seamless coordination and clarity.
Get up and running fast with superfast onboarding and full quality assurance.
Your customers are supported 24/7 with more than 99% uptime even during peak traffic.
Access our advanced hybrid live chat software at zero added cost, ensuring smooth AI-human transfer.
Stays fully compliant with global data privacy standards during every interaction.
Flexible, month-to-month engagement. Stay because it works, not because you're locked in.
10-day free trial so you can experience real results before committing a single penny or day.
From Fortune 500s to fast-growing startups
No freelancers, no sub-outsourcing
Seamless conversations beyond language barrier
Leveraging the best of homegrown AI lab
Live chat, email, social, helpdesk, voice, and beyond
E-commerce, SaaS, Healthcare, Finance, Retail & more
ZenConnex has proven to be an invaluable asset to our company, driving our customer service to new heights and helping us to provide unparalleled support to our learners. We highly recommend their services to any business looking to enhance their customer engagement and satisfaction.
We have outsourced our chat operations with ZenConnex for almost 5 years, they have never let us down.
We have been working with ZenConnex for over 5 years. Since the beginning, they have been an essential part of increasing our revenue and making a multi million dollar company. We are so grateful for their support and help and have use them for other companies after and recommended them to all of our friends. I Strongly suggest you use them, especially their phone support.
Over the last 5 years, ZenConnex has provided 24/7 live chat support to Pinsight, our valued clients, administrators, and simulation participants. We have placed immense trust in the proficient agents at ZenConnex, as they are the first line of support for all our users. With unwavering dedication, ZenConnex ensures the seamless delivery of chat support, with quick response times and accurate answers. Our visitors can rest assured that they are getting vital resources necessary for their optimum performance and engagement with our software.
These guys are very professional, organised, systematised and hard working. My company has been working with them for several years. Value for money is also good.
I have been working with ZenConnex for many years. Their team is highly professional and gets the job done. Online customers ask clearly that they want to talk to humans only. ZenConnex team has spent time to learn our product and answers queries on our website better than anyone. This has resulted in a better customer experience and more sales for us. I highly recommend ZenConnex!
Working with ZenConnex is incredibly easy. Utsav and the team are super fast learners, available, and know how to follow guidelines. Super happy working with them! :)
I've been using ZenConnex for a few years and they are absolutely great. Great service, fast responses, very easy to work with. I highly recommend this service. I love the live chat option where a live agent responds to your inquiries!! It's definitely worth it!
I have been using this team for several years now. They have helped generate leads from my website and also they do a good job directing web users to get the info they are looking for. Thanks team!
ZenConnex has proven to be an invaluable asset to our company, driving our customer service to new heights and helping us to provide unparalleled support to our learners. We highly recommend their services to any business looking to enhance their customer engagement and satisfaction.
We have outsourced our chat operations with ZenConnex for almost 5 years, they have never let us down.
We have been working with ZenConnex for over 5 years. Since the beginning, they have been an essential part of increasing our revenue and making a multi million dollar company. We are so grateful for their support and help and have use them for other companies after and recommended them to all of our friends. I Strongly suggest you use them, especially their phone support.
Over the last 5 years, ZenConnex has provided 24/7 live chat support to Pinsight, our valued clients, administrators, and simulation participants. We have placed immense trust in the proficient agents at ZenConnex, as they are the first line of support for all our users. With unwavering dedication, ZenConnex ensures the seamless delivery of chat support, with quick response times and accurate answers. Our visitors can rest assured that they are getting vital resources necessary for their optimum performance and engagement with our software.
These guys are very professional, organised, systematised and hard working. My company has been working with them for several years. Value for money is also good.
I have been working with ZenConnex for many years. Their team is highly professional and gets the job done. Online customers ask clearly that they want to talk to humans only. ZenConnex team has spent time to learn our product and answers queries on our website better than anyone. This has resulted in a better customer experience and more sales for us. I highly recommend ZenConnex!
Working with ZenConnex is incredibly easy. Utsav and the team are super fast learners, available, and know how to follow guidelines. Super happy working with them! :)
I've been using ZenConnex for a few years and they are absolutely great. Great service, fast responses, very easy to work with. I highly recommend this service. I love the live chat option where a live agent responds to your inquiries!! It's definitely worth it!
I have been using this team for several years now. They have helped generate leads from my website and also they do a good job directing web users to get the info they are looking for. Thanks team!
ZenConnex has proven to be an invaluable asset to our company, driving our customer service to new heights and helping us to provide unparalleled support to our learners. We highly recommend their services to any business looking to enhance their customer engagement and satisfaction.
We have outsourced our chat operations with ZenConnex for almost 5 years, they have never let us down.
We have been working with ZenConnex for over 5 years. Since the beginning, they have been an essential part of increasing our revenue and making a multi million dollar company. We are so grateful for their support and help and have use them for other companies after and recommended them to all of our friends. I Strongly suggest you use them, especially their phone support.
Over the last 5 years, ZenConnex has provided 24/7 live chat support to Pinsight, our valued clients, administrators, and simulation participants. We have placed immense trust in the proficient agents at ZenConnex, as they are the first line of support for all our users. With unwavering dedication, ZenConnex ensures the seamless delivery of chat support, with quick response times and accurate answers. Our visitors can rest assured that they are getting vital resources necessary for their optimum performance and engagement with our software.
These guys are very professional, organised, systematised and hard working. My company has been working with them for several years. Value for money is also good.
I have been working with ZenConnex for many years. Their team is highly professional and gets the job done. Online customers ask clearly that they want to talk to humans only. ZenConnex team has spent time to learn our product and answers queries on our website better than anyone. This has resulted in a better customer experience and more sales for us. I highly recommend ZenConnex!
Working with ZenConnex is incredibly easy. Utsav and the team are super fast learners, available, and know how to follow guidelines. Super happy working with them! :)
I've been using ZenConnex for a few years and they are absolutely great. Great service, fast responses, very easy to work with. I highly recommend this service. I love the live chat option where a live agent responds to your inquiries!! It's definitely worth it!
I have been using this team for several years now. They have helped generate leads from my website and also they do a good job directing web users to get the info they are looking for. Thanks team!
Everything you need to know about outsourcing chat support with ZenConnex.
Start your free pilot or book a call today. With ZenConnex, great customer experiences aren’t just possible, they’re inevitable.
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